Portiva review: pricing, terms and alternatives
Portiva places healthcare-trained virtual assistants with US practices for roles such as prior authorization, insurance verification and billing. It publishes a low flat rate but few details on support and replacement terms.
- Our score
- 7.0/10
- Ranking
- #5 of 5 in Medical & dental
- Type
- Managed agency
- Price
- From $7/hr
- Founded
- 2009
Our verdict
Portiva is strongest on pricing transparency (8/10): Published $7/hour standard rate, no setup fees; specialized roles may differ. Its weakest area is support & management (4/10): No account management or check-ins published.
Strong on billing, prior authorization and insurance verification.
What we like
- Lowest published rate in this group: $7/hour for most roles, no setup fees
- No contracts and cancel anytime
- Dedicated roles for prior authorization and insurance verification
What to watch
- Vetting described only briefly: a role-based assessment of up to 1.5 hours and one year of healthcare support experience
- No account manager, minimum hours or replacement conditions published
Pricing
Standard rate $7/hour for most virtual medical assistant roles; specialized roles may differ. No setup fees.
Contract terms
- Minimum commitment
- Not published
- Trial or guarantee
- Not published
- Replacement
- Replacement guarantee: if the VA isn't a good fit, Portiva matches the practice with a new one. Conditions not published.
- Notice period
- No contracts; cancel anytime. Notice period not published.
Score breakdown
5/10
8/10
6/10
8/10
8/10
4/10
Portiva vs VA MASTERS
Published by Outsourcing Insider, a VA MASTERS company. VA MASTERS is ranked here using the same rubric as every other service. About us
| Term | Portiva | VA MASTERS Parent company |
|---|---|---|
| Price | From $7/hr | $6.50–$10/hr |
| Type | Managed agency | Managed agency |
| Minimum | Not published | 80 hours/month recommended; fewer hours possible |
| Trial | Not published | 30-day trial: end anytime, no notice |
| Replacement | Replacement guarantee: if the VA isn't a good fit, Portiva matches the… | Free; new candidates usually in about 2 business days |
| Notice | No contracts; cancel anytime | None during the trial; notice period after |
| Score (medical & dental) | 7.0/10 | 7.7/10 |
Alternatives to Portiva
Other services in our medical & dental ranking:
FAQ
How much does Portiva cost?
Portiva lists From $7/hr. In its own words: Standard rate $7/hour for most virtual medical assistant roles; specialized roles may differ. No setup fees. Prices checked October 2026.
Does Portiva offer a trial or money-back guarantee?
Portiva doesn't publish trial terms.
What happens if the assistant isn't a good fit?
Replacement guarantee: if the VA isn't a good fit, Portiva matches the practice with a new one. Conditions not published.
Is Portiva a good choice for medical & dental?
Strong on billing, prior authorization and insurance verification. It ranks #5 of 5 in our medical & dental ranking, with a score of 7.0/10.
What are the best alternatives to Portiva?
In our medical & dental ranking: HelpSquad (7.9/10), Hello Rache (7.7/10), VA MASTERS (7.7/10), MEDVA (7.4/10).