HelpSquad review: pricing, terms and alternatives
HelpSquad supplies managed virtual medical assistants for front-desk, scheduling, intake and billing work, with published rates by role type. It has the clearest replacement terms in this group but a longer initial commitment.
- Our score
- 7.9/10
- Ranking
- #1 of 5 in Medical & dental
- Type
- Managed agency
- Price
- $8–$13/hr
- Founded
- 2015
- Reviews
- 5/5 on Clutch from 11 reviews
Our verdict
HelpSquad is strongest on pricing transparency (9/10): Published hourly ranges, fees and exclusions all disclosed. Its weakest area is contract flexibility (5/10): 3-month auto-renewing term and 20 hours/week minimum.
Covers front desk, scheduling, intake, billing and claims for practices.
What we like
- Published hourly ranges by role type, and the page lists what is not included (phone system, EHR licenses, training hours)
- Free replacement with no time limit and no restart of the term
- Says fewer than 3% of applicants clear its assessment; clients interview only those who pass
What to watch
- 3-month initial term that auto-renews in 3-month blocks
- Minimum of 20 hours per week per assistant
Pricing
Back office (digital) $8-10/hour; patient-facing (voice) $10-13/hour; managed teams custom. $0 upfront, implementation or replacement fees.
Contract terms
- Minimum commitment
- 20 hours per week per assistant; part-time schedules quoted individually.
- Trial or guarantee
- Not published
- Replacement
- Replaced at no charge, with no replacement or recruiting fee; the term does not restart and the guarantee has no time limit.
- Notice period
- 3-month initial agreement that renews automatically in 3-month increments until either side gives notice. Notice period not published.
Score breakdown
8/10
9/10
9/10
5/10
8/10
8/10
HelpSquad vs VA MASTERS
Published by Outsourcing Insider, a VA MASTERS company. VA MASTERS is ranked here using the same rubric as every other service. About us
| Term | HelpSquad | VA MASTERS Parent company |
|---|---|---|
| Price | $8–$13/hr | $6.50–$10/hr |
| Type | Managed agency | Managed agency |
| Minimum | 20 hours per week per assistant; part-time schedules quoted individually | 80 hours/month recommended; fewer hours possible |
| Trial | Not published | 30-day trial: end anytime, no notice |
| Replacement | Replaced at no charge, with no replacement or recruiting fee; the term does… | Free; new candidates usually in about 2 business days |
| Notice | 3-month initial agreement that renews automatically in 3-month increments… | None during the trial; notice period after |
| Score (medical & dental) | 7.9/10 | 7.7/10 |
Alternatives to HelpSquad
Other services in our medical & dental ranking:
FAQ
How much does HelpSquad cost?
HelpSquad lists $8–$13/hr. In its own words: Back office (digital) $8-10/hour; patient-facing (voice) $10-13/hour; managed teams custom. $0 upfront, implementation or replacement fees. Prices checked October 2026.
Does HelpSquad offer a trial or money-back guarantee?
HelpSquad doesn't publish trial terms.
What happens if the assistant isn't a good fit?
Replaced at no charge, with no replacement or recruiting fee; the term does not restart and the guarantee has no time limit.
Is HelpSquad a good choice for medical & dental?
Covers front desk, scheduling, intake, billing and claims for practices. It ranks #1 of 5 in our medical & dental ranking, with a score of 7.9/10.
What are the best alternatives to HelpSquad?
In our medical & dental ranking: Hello Rache (7.7/10), VA MASTERS (7.7/10), MEDVA (7.4/10), Portiva (7.0/10).